Shipping policy

Shipping Policy

We will do everything our power to make sure we process shipments within a reasonable time. Please be patient on our first drop as we are still figuring things out and it may take 1-2 Weeks for shipment. Thank You

Order Processing Times

  • All orders are processed within 2–5 business days (Monday–Friday, excluding holidays).

  • Drop items may take up to 2 weeks to ship. If your order includes one of these items, we’ll note it on the product page and/or in your confirmation email.

Shipping Rates & Delivery Estimates

  • Shipping rates are calculated at checkout based on your location and the shipping method selected.

  • Standard shipping within the U.S. typically takes 3–7 business days after your order has shipped.

  • Delivery times are estimates and may vary based on carrier delays, weather, or high-volume periods.

Order Tracking

  • Once your order ships, you’ll receive a shipping confirmation email with a tracking number.

  • Tracking information may take up to 24–48 hours to update after the label is created.

Pre-Orders & Backordered Items

  • If your order includes pre-order or backordered items, your order may ship once all items are ready.

  • Any extended lead times will be clearly stated on the product page.

International Shipping (If Applicable)

  • International shipping times and costs vary by destination and will be shown at checkout.

  • Customers are responsible for any customs fees, duties, or taxes charged by their country.

Delays & Exceptions

We’re not responsible for shipping delays caused by:

  • Incorrect or incomplete shipping addresses

  • Carrier delays or service interruptions

  • Customs processing times (for international orders)

If your order is significantly delayed, please contact us and we’ll do our best to help.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit:

  1. Contact the carrier with your tracking information.

  2. Reach out to us at hello.rhyo@gmail.com with your order number and details.

We’ll review each case and work with you to find a solution.

Address Changes

If you need to update your shipping address after placing an order, contact us at hello.rhyo@gmail.com as soon as possible.

  • We can’t guarantee changes once an order has been processed or shipped.

Questions

If you have any questions about shipping or delivery times, you can reach us at:
hello.rhyo@gmail.com